Career workshop gives high school students tips on customer service, interviewing

11 Apr 2018

Small Business

What do you do if you're working the front desk of a hotel, and a guest arrives four hours before check-in but is furious his room isn't ready? How do you respond if you're an aquarium worker and a customer is angry the shark habitat is closed for maintenance, after having driven all the way from New Hampshire just to see that?

What's the proper protocol, if you're the hostess at a popular waterfront restaurant, for handling a customer who is upset that the table for his reservation is not yet ready?

These were some of the scenarios presented to Grasso Tech sophomores and juniors at a career workshop on Tuesday. Through nervous giggles, students got up two at a time to act out an exchange between an angry customer and an employee.

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